Wednesday, February 27, 2008
Engagement Mapping? Not Exactly Sure What it is But Microsoft May be on to Something
This past Monday, Microsoft (NASDAQ: MSFT)announced that it would begin measuring the effectiveness of online campaigns in a new way, which they have dubbed "Engagement Mapping."
Usually, the last ad a consumer saw online or clicked on got the credit for the sale, the lead or the traffic generated.
But with so many marketing channels being available to online advertisers, consumers are often reached multiple times on different sites in different ways, says John Chandler, principal analyst for Microsoft's Atlas Division.
"Instead of giving 100% of the credit to the last ad clicked, Engagement Mapping will take into account all of the marketing touch points when attributing conversion," he noted.
Microsoft said it will release a beta version of Engagement ROI, an integrated reporting capability within Microsoft's Atlas Media Console, on March 1.
National advertising clients and agencies such as Mindshare Interaction, Monster Worldwide, Sprint (NYSE:S) and Citi Cards (NYSE: C) have already signed up to participate in the program.
“Engagement ROI spans the whole lifecycle of the campaign,” Chandler said.
Microsoft anticipates that by using engagement ROI, rich media and video will be much stronger performers in terms of driving sales.
"What makes this unique is the fact that they are putting the information into the hands of the advertisers," Roy Shkedi, CEO of AlmondNet, commented, "The advertiser can now have a report that shows the steps that led to the final acquisition."
Mike Sprouse, Chief Marketing Officer of AzoogleAds noted “On the positive side, it's a very good indicator that the current metrics and measurement tactics for online marketers doesn't really provide a comprehensive view of a campaign's performance.” Still, he was skeptical that Microsoft's solution is the answer.
“I'm not sure engagement mapping is an easy to understand term,” he added. "For it to reach broad adoption, it has to be general enough to encompass a wide variety of actions on the Internet and also needs to be really simple and easy to understand."
No kidding. I'm still confused as to how they will be able to track a consumer across all the channels they might cross before making a buying decision or taking some action desired by the advertiser. Particularly at a time when there is increasing concern about privacy on the Internet, I'm not sure how they can claim to essentially track a consumer every step of the way to a sale.
We'll keep an eye out for reports of its success once the beta launches next month.





